Privacy Policy
Last Updated: February 7, 2025
At Kingdom Lanka, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a booking on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
- Personal Identification Information: Information such as your name, email address, phone number, and booking details that you voluntarily provide during the booking or inquiry process.
- Payment and Billing Information: Necessary for processing your booking and payments. Your payment details are securely handled by trusted third-party payment processors.
- Browsing Information: Includes your IP address, browser type, device information, and pages visited on our website, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
- Booking Processing and Fulfillment: To process and confirm your room reservations, including sending booking confirmations and facilitating any changes or cancellations.
- Customer Support: To communicate with you regarding your reservations, respond to inquiries, and provide assistance if needed.
- Personalization: To personalize your experience by offering relevant promotions, discounts, and room recommendations based on your preferences.
- Website Improvement: To analyze user behavior and feedback to improve our website, services, and overall customer experience.
- Fraud Prevention: To detect and prevent any unauthorized activity or fraudulent behavior related to our website.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments. These providers are obligated to handle your information securely and confidentially.
- Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences. You have the option to disable cookies through your browser settings; however, this may limit certain features and functionality of our website.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.
